How a Home Care Agency Doubled Retention & Fixed Scheduling With ClearDesk
Moving from crisis to consistency in just months.
Discover how Interim Healthcare of Southern Illinois partnered with ClearDesk to stabilize operations, eliminate scheduling chaos, and rebuild a foundation for growth, after a complete staff collapse left the business on the brink.
"When you have people bringing drama and not performing well, it creates chaos. One thing we committed to stop was chaos. ClearDesk has been the antidote to that type of chaos we were experiencing."
— Tom Margolis, President of Interim Healthcare of Southern Illinois
Challenges
Despite years of dedicated work serving seniors, the agency’s internal operations had become unsustainable. Over time, the entire office team left, leaving leadership overwhelmed, overextended, and unsure whether they could keep the business running.
1. Internal Team Collapse
Entire staff left between October–December 2024
Only Tom (President) and Amanda (Agency Manager) remained
Scheduling, coordination, caregiver support, and supervision fell on Amanda alone
2. Chaotic Work Environment
Local employees had displayed:
Poor work ethic
Repeated drama and interpersonal issues
Inability to learn the role even after 12+ months
Constant disruption to clients and caregivers
3. No Foundation for Growth
High caregiver turnover due to inconsistent office support
Leadership consumed with putting out fires
Operations too unstable to scale
The ClearDesk Solution: Specialized Scheduling Support in 10 Days
ClearDesk worked closely with Tom and Amanda to understand their systems, workflows, expectations, and values. Together, we built a candidate profile centered on:
Home care scheduling
Client & caregiver communication
Reliability and empathy
Process consistency
Long-term stability
Within 10 business days, ClearDesk sourced, trained, and onboarded the ideal match: Mark B. followed shortly after by Shai S., allowing the agency to transition from crisis mode to consistency.
They ramped up 75–83% faster than any previous hire: Mark in 3–4 weeks and Shai in 2–3 weeks, versus 12+ months for local hires.
Measurable Impact in Months, Not Year
With Mark and Shai’s support, Interim Healthcare experienced immediate, meaningful improvements across their operation.
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