How Senior Helpers Scaled Operations with Strategic Remote Staffing
How Senior Helpers Achieved True 7-Day Scheduling Coverage With ClearDesk
Senior Helpers, Boston & South Shore, struggled to provide reliable 7-day scheduling coverage despite strong weekday operations. Weekend coverage was inconsistent, costly, and increasingly difficult to staff locally. After partnering with ClearDesk, they restructured their entire scheduling model, built a seamless Sunday–Saturday workflow, and avoided $65,000–$75,000 per year in local hiring costs.
“Since we've hired ClearDesk, we've had better success keeping consistent seven-day-a-week working hours… it has drastically decreased the amount of calls in the middle of the night.”
— Vice President of Care, Senior Helpers Boston & South Shore
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Challenges
1. Inability to Provide Consistent 7-Day Scheduling Coverage
As caregiver needs expanded beyond the Monday–Friday workweek, Senior Helpers faced a growing problem:
Weekend and evening scheduling needs rising
Previous weekend scheduler not meeting expectations
Caregivers calling outside traditional 9–5 hours
Calls rolling to voicemail or an answering service, not a live scheduler
Monday morning backlogs creating operational stress
Coverage needed to run 6:00 AM–9:30 PM, seven days, but hiring for these hours locally was:
Extremely hard
Extremely costly
Critical to quality of execution
2. Local Hiring Was Costly & Unsustainable
Hiring a full-time local scheduler who could cover early mornings, late evenings, or weekends would cost:
$65,000–$75,000 fully loaded per year
Yet this coverage was essential for caregiver support and shift continuity.
They turned to ClearDesk to help them:
Stabilize weekend and evening scheduling
Eliminate Monday backlogs
Reduce dependence on answering services
Improve caregiver experience
Add predictable, high-quality coverage at a sustainable cost
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The ClearDesk Solution: Seamless 7-Day Scheduling
ClearDesk analyzed:
Caregiver call patterns
Peak scheduling hours
Weekend & evening workflows
Gaps in continuity
From this, ClearDesk placed two experienced remote team members (RTMs) with scheduling experience, trained specifically for:
6:00 AM–2:00 PM
1:30 PM–9:30 PM
Tuesday–Saturday
This created perfect overlap with the local Senior Scheduler (Sunday–Wednesday), resulting in a continuous Sunday–Saturday scheduling cycle.
What ClearDesk Took On
Daily scheduling & shift coordination
Weekend + evening live call coverage
Early morning & late evening availability
Real-time progression of staffing needs
Replacing voicemail/answering services with live scheduling
Meet the Remote Scheduling Team
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Results After Working With ClearDesk
ClearDesk enabled Senior Helpers Boston & South Shore to stabilize scheduling, eliminate weekend gaps, and create a seamless 7-day workflow. The result is smoother operations, better caregiver support, and major cost savings.
