Question 1

What hours can VAs work, and where are they located?

Accepted Answer

ClearDesk virtual assistants are located around the world, with the majority based in the Philippines, a leading global staffing hub known for its highly skilled, English-proficient workforce. Virtual assistants from the Philippines have strong cultural alignment with U.S. and Western business practices and are recognized for their professionalism, adaptability, and service-oriented mindset.Because of this global footprint, ClearDesk VAs can work flexible hours to match your business needs — including full alignment with U.S. business hours across any time zone. Whether you need coverage during your standard 9-to-5, early morning support, or after-hours and weekend availability, your VA's schedule is built around your operations, not the other way around.

Question 2

How long does it take to find my assistant?

Accepted Answer

Typically up to 15 business days. We take the time to find the right match so you get a candidate who's actually equipped to hit the ground running.

Question 3

What tasks can a virtual assistant handle?

Accepted Answer

A virtual assistant can handle a wide range of tasks depending on their skills and your business needs. ClearDesk virtual assistants are trained to provide reliable, high-quality support across multiple functions, including:Administrative support (email management, data entry, document preparation)Scheduling and calendar managementCustomer service and inbox managementReal estate assistance and transaction coordinationRecruitment and candidate sourcingSocial media management and content supportWeb applications and CRM managementEach virtual assistant works closely with you to understand your processes and priorities, ensuring seamless communication and consistent results. In addition, ClearDesk’s management team provides ongoing oversight and support, handling escalations when needed so your virtual assistant operates as a true extension of your team.

Question 4

Do I get to interview them? Can I interview more than 1 candidate?

Accepted Answer

Yes! You will meet your assistant on the kickoff call to make sure it's a great fit. We present one carefully vetted candidate at a time. If it's not the right match after the call, we restart the search and find you someone new at no extra cost.

Question 5

How do you protect us?

Accepted Answer

We take security and compliance seriously. Every assistant goes through our formal vetting process, including reference checks and government background checks, and we're HIPAA-compliant. Assistants sign an NDA with ClearDesk, we monitor productivity, and they connect through a secure VPN. We're also fully insured, so you are covered every step of the way.

Question 6

Are they on our payroll?

Accepted Answer

Your assistant is employed by ClearDesk, not you. We handle payroll, so there's no added HR burden or employer liability on your end.

Question 7

When do I pay?

Accepted Answer

You will securely add your payment info when you sign up, and billing runs on a 30-day rolling cycle. No surprises and no long-term lock-in.

Question 8

How is their English proficiency?

Accepted Answer

English isn't a second language for our VAs — it's foundational. In the Philippines, English is taught starting in kindergarten, so our VAs have been speaking, reading, and writing it their entire lives, not just learning it for the job. Every VA is also vetted for clear, professional communication and comes with real experience working with U.S. clients remotely, so they already understand American business norms and tone.

3. Checklist & FAQs.

What to expect:

How to prepare for your call:

Congratulations on booking a Discovery Call with ClearDesk!

1. Watch this quick video.

2. Confirm your calendar invite.

Frequently asked questions