Frequently Asked Questions

A remote team member is a dedicated professional who, although not physically near you, can be an incredible help to you in a variety of ways! This remote team member will work with you directly and get to know your schedule, preferences and needs very quickly. They will learn to anticipate your needs to allow you to focus on what you want to accomplish!

Our remote team members are skilled in a wide range of tasks tailored to their specialization and your business needs. They ensure clear communication and deliver exceptional service in different areas, including administrative support, real estate assistance, scheduling, recruitment, social media management, web applications, and more. Additionally, our San Diego-based management team is always available to provide support and handle any escalations if needed. See our Client task list

At ClearDesk, we offer a wide variety of remote team member roles to fit your business needs. Here’s how we can support you: Expert Roles: CAD Designer Graphic Designer SEO Specialist Specialized Roles: Sales Development Representative (SDR) Marketing Coordinator Real Estate Admin Assistant Executive Assistant Customer Service Coordinator Legal Assistant Bookkeeping Assistant E-commerce Assistant Scheduler Recruiter Project Coordinator Real Estate Marketing Assistant Human Resources Assistant Social Media Specialist Real Estate Assistant Can’t find the role you’re looking for? No problem! We’re dedicated to finding the perfect match for your unique needs. Don’t hesitate to reach out—we’re here to answer your questions and help with any concerns. For a complete list, visit our Available Roles page.

Yes, you do! We handpick a remote team member tailored to your needs, ensuring you work with the same person who learns your business and expectations over time. Your team member is fully dedicated to your tasks during their scheduled hours, becoming an increasingly valuable part of your team.

Our team members are located all around the world but mostly in the Philippines. They are fluent in professional English, and many bring multilingual skills along with expertise in various domains. We thoroughly vet and train all team members to ensure they are skilled, professional, and service-oriented. Regardless of their location, they will seamlessly adapt to your schedule and work as if they’re right next door.

Yes, you can. If your current team member isn’t the right fit, simply reach out to us. We’ll promptly match you with someone better suited to your needs and expectations.

Your satisfaction is our priority and if you decide to discontinue our services, simply let us know. To terminate service, we require a written request minimum of 5 business days before the beginning of the next service period. For further details, please refer to our Contract Terms & Conditions.

If you exceed your plan’s allotted hours, additional hours will be billed at your standard hourly rate.

No, we do not charge a setup fee. Your monthly fee is the only cost!

As a monthly membership service, our remote team members are scheduled to be available to you during the hours contracted. Unused hours do not roll over, as this structure ensures your team member is ready to support you each month. If you have any questions or need adjustments, we’re always happy to assist!

Our remote team members typically work standard business hours, Monday through Friday, aligned with your preferred time zone. If your project requires weekend or evening hours, we can coordinate with them to accommodate your schedule.

Our team observes major U.S. holidays. We try to maximize the productivity of our team members during work hours, so major holidays are usually a good time to also give them the opportunity to rest and be with family and friends. Each remote team member is part of our family and therefore their health and happiness are a top priority! - New Year's Eve - New Year's Day - President's Day - Memorial Day - Independence Day - Labor Day - Day Before Thanksgiving - Thanksgiving - Day After Thanksgiving - Christmas Eve - Christmas Day When a holiday falls on a weekend, ClearDesk will follow the U.S federal day of observance.

Absolutely! A scheduler or executive assistant is ideal for managing scheduling needs. They can coordinate phone calls, meetings, and appointments while keeping your calendar organized and up to date. Whether you use Google Calendar, Outlook, or another platform, simply share and grant access to them, and they'll take care of the rest with precision and ease.

Yes! Roles like Sales Development Representative (SDR), Customer Service Coordinator, or Executive Assistant can handle outbound calls on your behalf. Whether it’s contacting vendors, making reservations, or placing other types of calls, we ensure everything is done exactly how you need. Simply provide the details, and your assistant will take care of the rest!

Managing inbound phone calls is part of the role of a Customer Service Coordinator, Executive Assistant, or even Real Estate Admin Assistant. They can handle calls professionally, follow your provided FAQs or canned responses, and log details into your CRM or ERP system for your review. Just set the parameters, and they’ll take care of the rest!

Absolutely! Keeping your inbox organized is a core responsibility of an Executive Assistant. They can read, send, delete, filter, and create rules for messages on your behalf, ensuring your email stays tidy and manageable. It’s an excellent way to stay on top of communication without the hassle!

A Marketing Coordinator or Executive Assistant can skillfully edit and format your presentations. Using tools like Google Slides or PowerPoint, they can work with your provided content, images, and instructions to create polished, professional presentations for personal or business use.

Yes! All our remote team members are trained in using project management tools and specialized software to support your needs effectively. However, if you’re looking for advanced expertise, the Project Coordinator role is highly skilled in these tools and can expertly manage complex workflows. Every team member undergoes rigorous certification and specialized training to ensure they’re ready to assist you from day one. With your guidance and instructions, they’ll quickly adapt to your preferred platforms and processes!